SERVICE APPROACH

• We strive to maintain leadership in training through research and keeping an eye on developments in training nationally and globally.
• World Pace is committed to the development of unique training methods that enhance learner participation, critical thinking and lifelong learning. The approach adheres to adult learning principles.
• World Pace designs and develops learning programmes that are aligned to SAQA unit standards;
• The materials are practice and outcomes based;
• Case studies used in the materials take into consideration learners’ diverse socio-cultural backgrounds.
• Individualized learning that connect to each learner’s particular level of development and to match with the learner’s unique gifts and talents.
• Headed by Quality Management Department, our training programmes are linked to the “After Training/Service Care line” where we provide after training or service support to all our clients. This service makes sure that our graduates/clients receive workplace maximum benefit for training and services received from World Pace.
• Portability and flexibility is key to our service. World Pace believes in taking services to the people.
• Access to learning is open to all learners, regardless of age, race or gender. Entry requirements are kept to a minimum and are specified according to qualification requirements.
• World Pace recognizes prior learning as per our RPL policy.
• World Pace is committed to ensuring the highest standard of learner entry, guidance and support.
• All learning interventions and assessments are designed to ensure valid learning experiences and safeguard the rights of learners.
• Learners have access to information and advice before commencing learning programmes, post course guidance and support through the following mediums:
  • Via communication through client
  • Joining instructions
  • Pre-course work
  • Coaching and mentoring programmes.
  • Tracking, Tracing and Support. 

SERVICE COMMITMENT

World Pace’s commitment to the development of its learners is embodied in:

• Ensuring the highest quality of service as reflected in company values.
• Special needs of learners are taken into account and accommodated.

Confidentiality of learners and client organisations information is maintained at all time.

QUALITY ASSURANCE

Quality Service is key to our service provision. Our adherence to policies set out in the organisation’s Quality Management System, guarantees successful implementation of all our services. The company has an internal quality audit system which provides internal checkups and makes recommendation for improvements to the management from time to time.